LiveChat
PAIDLive chat and help desk software for businesses
► Convert browsers to buyers with proactive chat and product recommendations
Product Details
■ INTELLIGENCE BRIEFING — Weekly tool drops. No spam.
PROS & CONS
STRENGTHS
- Two decades of refinement makes it one of the most polished chat widgets available
- Rich messaging with cards, buttons, and carousels creates interactive experiences
- Strong analytics with visitor tracking, sales tracking, and agent performance metrics
WEAKNESSES
- −Per-seat pricing adds up for larger teams needing simultaneous chat coverage
- −Ticketing features require separate HelpDesk product adding complexity and cost
KEY FEATURES
Chat Widget
Customizable chat window with eye-catchers, greetings, and pre-chat surveys
Chat Tools
Canned responses, file sharing, chat transfers, and message sneak peek
ChatBot
AI assistant for handling common questions and qualifying leads 24/7
Reports
Agent performance, customer satisfaction, and sales tracking dashboards
WHO IS LiveChat BEST FOR?
E-commerce Sites
Convert browsers to buyers with proactive chat and product recommendations
Lead Generation
Qualify website visitors and route hot leads to sales in real-time
INTEGRATIONS
TECHNICAL DETAILS
FIELD REPORTS (0)
No field reports yet. Be the first to review LiveChat.
DOSSIER
- COMPANY
- LiveChat
- HQ
- Wrocław, Poland
- FOUNDED
- 2002
FILED UNDER
PRICING MODEL
BEST FOR
FINAL ASSESSMENT
RELATED FILES
Similar tools in the same category
8x8 Contact Center
PAIDCloud contact center with integrated communications platform
Nextiva
PAIDBusiness communications platform with phone, video, and contact center
Twilio Flex
PAIDProgrammable cloud contact center platform for custom experiences
RingCentral Contact Center
PAIDOmnichannel contact center integrated with unified communications