8x8 Contact Center
PAIDCloud contact center with integrated communications platform
► Deploy contact center with local presence across multiple countries
Product Details
■ INTELLIGENCE BRIEFING — Weekly tool drops. No spam.
PROS & CONS
STRENGTHS
- Integrates voice, chat, email, and social media into one unified agent interface, streamlining workflows.
- Provides detailed analytics and real-time dashboards for monitoring agent performance and queue metrics.
- Offers robust omnichannel routing to intelligently direct customer inquiries to the best available agent.
WEAKNESSES
- −The platform's extensive features can lead to a steep learning curve and complex initial setup.
- −Some users report that advanced reporting and customization options require higher-tier, more expensive plans.
KEY FEATURES
Omnichannel Routing
Intelligent routing for voice, chat, email, SMS, and social media
Intelligent IVR
Conversational voice menus with speech recognition and self-service
Quality Management
Call recording, evaluation forms, and agent coaching tools
Speech Analytics
Analyze conversations for sentiment, keywords, and compliance
WHO IS 8x8 Contact Center BEST FOR?
Global organizations
Deploy contact center with local presence across multiple countries
Professional services
Connect client communications with internal collaboration tools
INTEGRATIONS
TECHNICAL DETAILS
FIELD REPORTS (0)
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DOSSIER
- COMPANY
- 8x8 Contact Center
- HQ
- Campbell, California, USA
- FOUNDED
- 1987
FILED UNDER
ALTERNATIVES
ALL ALTERNATIVESPRICING MODEL
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FINAL ASSESSMENT
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