Crisp
FREEMIUMAll-in-one business messaging platform for startups
► Startups and small businesses that want affordable, all-in-one customer messaging without enterprise pricing.
Product Details
■ INTELLIGENCE BRIEFING — Weekly tool drops. No spam.
PROS & CONS
STRENGTHS
- Combines live chat, shared inbox, knowledge base, and chatbot builder into one tool starting with a functional free tier
- MagicReply AI assistant drafts responses using your knowledge base content, speeding up agent reply times significantly
- Co-browsing feature lets support agents view and interact with a visitor browser session for hands-on troubleshooting
WEAKNESSES
- −Fewer than 50 native integrations compared to hundreds offered by Intercom or Zendesk for third-party tool connections
- −Reporting and analytics are basic, lacking custom dashboards, SLA tracking, and granular agent performance metrics
KEY FEATURES
Shared Inbox
Unified team inbox
Chatbot
No-code chatbot builder
Shared Inbox
Unified inbox that collects messages from live chat, email, Messenger, WhatsApp, and other channels into one collaborative workspace
Co-Browsing
Real-time screen sharing and co-browsing that lets agents see and interact with a customer screen to resolve issues faster
WHO IS Crisp BEST FOR?
Startup Support Teams
Provide live chat support, build a help center, and use chatbots to qualify leads and answer FAQs on a startup-friendly budget
E-commerce Customer Service
Engage shoppers with proactive chat triggers, recover abandoned carts via automated messages, and handle order inquiries across channels
INTEGRATIONS
TECHNICAL DETAILS
FIELD REPORTS (0)
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DOSSIER
- COMPANY
- Crisp
- HQ
- Nantes, France
- FOUNDED
- 2015
- TEAM SIZE
- 11-50
FILED UNDER
PRICING MODEL
BEST FOR
FINAL ASSESSMENT
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