RingCentral Contact Center
PAIDOmnichannel contact center integrated with unified communications
► Consolidate communications and contact center on a single vendor platform
Product Details
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PROS & CONS
STRENGTHS
- Integrates seamlessly with RingCentral's core phone and UCaaS platform, simplifying management for existing customers.
- Offers omnichannel routing to manage voice, email, SMS, and social media from a single agent interface.
- Provides robust real-time and historical analytics for monitoring team performance and customer journey insights.
WEAKNESSES
- −The platform's depth can lead to a complex setup process, often requiring professional services or significant time investment.
- −As part of a larger ecosystem, pricing can be high for smaller businesses compared to standalone contact center solutions.
KEY FEATURES
Omnichannel Routing
Route voice, email, chat, SMS, and social to skilled agents
RingSense AI
Conversation intelligence with summaries, insights, and coaching
Workforce Engagement
Scheduling, quality management, and performance analytics
Digital Engagement
Meet customers on messaging apps, social media, and web chat
WHO IS RingCentral Contact Center BEST FOR?
Mid-market companies
Consolidate communications and contact center on a single vendor platform
Healthcare providers
Handle patient calls with HIPAA-compliant voice and messaging
INTEGRATIONS
TECHNICAL DETAILS
FIELD REPORTS (0)
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DOSSIER
- COMPANY
- RingCentral Contact Center
- HQ
- Belmont, California, USA
- FOUNDED
- 1999
FILED UNDER
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