Hiver
FREEMIUMCustomer service platform that works inside Gmail
► Convert a shared Gmail address into a full help desk without leaving the Gmail interface
Product Details
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PROS & CONS
STRENGTHS
- Works natively inside Gmail so there is virtually no learning curve for Google Workspace teams
- Shared labels and email delegation turn Gmail into a proper help desk without switching tools
- Free plan available for small teams with basic shared inbox functionality
WEAKNESSES
- −Completely dependent on Gmail, so it is useless for teams on Outlook or other email clients
- −Advanced features like CSAT surveys and SLA management are only on higher-priced plans
KEY FEATURES
Shared Inbox in Gmail
Turn Gmail addresses into collaborative inboxes with assignments, tags, and status tracking
Email Delegation
Assign emails to team members without forwarding, keeping the original thread intact
Collision Alerts
Real-time notifications when two agents are viewing or replying to the same conversation
CSAT Surveys
Embed satisfaction surveys in email replies to collect feedback after ticket resolution
WHO IS Hiver BEST FOR?
Google Workspace Teams
Convert a shared Gmail address into a full help desk without leaving the Gmail interface
Finance and Accounting Teams
Manage vendor and client email inquiries collaboratively with audit trails
INTEGRATIONS
TECHNICAL DETAILS
✓ AVAILABLE
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DOSSIER
- COMPANY
- Hiver
- HQ
- San Jose, California, USA
- FOUNDED
- 2011
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