8x8
PAIDCloud communications platform combining voice, video, and contact center
► Unify communications across international offices
Product Details
■ INTELLIGENCE BRIEFING — Weekly tool drops. No spam.
PROS & CONS
STRENGTHS
- Integrates voice, video, chat, and contact center into one platform, reducing the need for multiple separate tools.
- Offers strong global reach with phone numbers available in many countries, useful for international businesses.
- Includes built-in analytics and call recording features, providing valuable insights into communication patterns.
WEAKNESSES
- −The interface can feel complex and overwhelming for new users, requiring a significant learning period.
- −Pricing tiers can become expensive quickly, especially when adding advanced features or many users.
KEY FEATURES
Cloud PBX
Business phone system with auto-attendant and voicemail
Video Meetings
HD video conferencing with screen sharing
Contact Center
Omnichannel contact center with AI assistance
Analytics
Real-time dashboards and historical reporting
WHO IS 8x8 BEST FOR?
Global Enterprises
Unify communications across international offices
Contact Centers
Handle customer interactions across voice, chat, and email
INTEGRATIONS
TECHNICAL DETAILS
FIELD REPORTS (0)
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DOSSIER
- COMPANY
- 8x8
- HQ
- Campbell, California, USA
- FOUNDED
- 1987
FILED UNDER
PRICING MODEL
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FINAL ASSESSMENT
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