LiveAgent
FREEMIUMAll-in-one help desk with live chat, ticketing, and call center
► Replace standalone phone systems with built-in VoIP, IVR trees, and call recording
Product Details
■ INTELLIGENCE BRIEFING — Weekly tool drops. No spam.
PROS & CONS
STRENGTHS
- One of the most feature-complete help desks at a low price point, including built-in call center
- Supports over 200 integrations and connects to email, social media, and phone natively
- Real-time typing view in live chat lets agents prepare responses before the customer hits send
WEAKNESSES
- −The UI looks dated compared to modern competitors and can feel cluttered with so many features
- −Initial setup and configuration is complex due to the sheer number of options available
KEY FEATURES
Universal Inbox
Consolidates emails, chats, calls, social messages, and forum posts into a single ticketing stream
Built-in Call Center
VoIP call center with IVR, call routing, recording, and callback functionality included in plans
Live Chat Widget
Customizable chat widget with proactive invitations, typing indicators, and chat history
Gamification
Agent motivation system with badges, levels, and benchmarks to encourage productivity
WHO IS LiveAgent BEST FOR?
Call Centers
Replace standalone phone systems with built-in VoIP, IVR trees, and call recording
Mid-size Support Teams
Unify email, chat, and social media support in one affordable platform
INTEGRATIONS
TECHNICAL DETAILS
✓ AVAILABLE
FIELD REPORTS (0)
No field reports yet. Be the first to review LiveAgent.
DOSSIER
- COMPANY
- LiveAgent
- HQ
- Bratislava, Slovakia
- FOUNDED
- 2006
FILED UNDER
PRICING MODEL
BEST FOR
FEATURES
FINAL ASSESSMENT
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