VG
VENTUREGAPS
F

FullStory

PAID

Digital experience intelligence with session replay and analytics

See exactly what users experienced before submitting bug reports or tickets

VG SCORE
9.5
CLOUD (SAAS)

Product Details

CompanyFullStory
HeadquartersAtlanta, Georgia, USA
Founded2014
PricingPaid
DeploymentCloud (SaaS)
Learning CurveModerate
Integrations6 available

■ INTELLIGENCE BRIEFING — Weekly tool drops. No spam.

PROS & CONS

STRENGTHS

  • Session replay quality is excellent with accurate DOM recreation and minimal performance impact
  • Rage click and error detection automatically surfaces frustration moments in user sessions
  • Search functionality lets you find specific sessions based on behaviors across your entire dataset

WEAKNESSES

  • Pricing is based on sessions which can become expensive for high-traffic applications
  • Privacy compliance requires careful configuration to avoid capturing sensitive user data

KEY FEATURES

Session Replay

High-fidelity recordings that recreate exact user experiences including dynamic content

Frustration Signals

Automatically detect rage clicks, dead clicks, error clicks, and thrashed cursors

Searchable Sessions

Find any session based on user actions, errors, or custom events across your dataset

Conversion Funnels

Analyze where users drop off and watch sessions of users who abandoned

WHO IS FullStory BEST FOR?

Support Teams

See exactly what users experienced before submitting bug reports or tickets

Product Teams

Understand why users struggle with specific features through qualitative session data

INTEGRATIONS

SegmentSlackJiraSalesforceZendeskIntercom

TECHNICAL DETAILS

LEARNING CURVE
MODERATE — FEW HOURS

FIELD REPORTS (0)

No field reports yet. Be the first to review FullStory.

DOSSIER

COMPANY
FullStory
HQ
Atlanta, Georgia, USA
FOUNDED
2014
LAST VERIFIED MAR 27, 2026

FILED UNDER

PRICING MODEL

BEST FOR

Support TeamsProduct Teams

FINAL ASSESSMENT

APPROVED — WORTH YOUR MONEY